Augmented Support by Epiroc
We are looking to enhance our field support offering with augmented backend support capabilities. How will the remote support of the future look like?
Together with our partners and customers, we are co-developing a smart, safe, and seamless future for the mining and infrastructure industries. Connectivity, digitalization, interoperability, automation, and zero-emission technology are key elements of a smarter and more sustainable tomorrow.
Our equipment and machines are used all around the world both above and under the surface in the most demanding environments by leading companies in their fields. We are on a journey of building the future of mining. For us, this means mining at specific sites becomes faster, more autonomous, and safer for all participating personnel.
An integral part of keeping mines and infrastructure sites operating is installation, maintenance, and repair work that needs to be done in the most demanding environments. We are now looking to augment our support organization in the field with the next generation of remote support solutions. Can you help us to serve our customers increasingly better with your technology?
In our everyday life, we are comfortable using virtual assistants to ask everything from weather forecasts to put on our favorite music tracks. We are used to taking video calls daily and looking for help around the Web.
But what about the situation at work, out in the field? What do you do when you standing in front of a machine that you can’t fix by yourself?
We are looking for solutions that bring our expert support service right at your fingertips, in harsh environments, underground, and even without internet connectivity. How does the future of remote support look like?
Examples & Key Characteristics
We are looking for mobile solutions that should be easy to use and easy to access. We want to provide the right information, at the right time.
Certifying devices for mining use is a burdensome process. That is why we prefer integrating your solution to the existing equipment.
Our support organization works both in areas with perfect internet connectivity and sometimes in areas without any connectivity at all.
We cannot emphasize too much the working conditions of our machinery and equipment.
Your solution needs to work in harsh locations with dirt, dust, humidity, vibrations, and high and cold temperatures.
Epiroc is a leading productivity partner for the mining and infrastructure industries. We provide equipment, consumables, and service in more than 150 countries. We boldly drive a vision for a future of digital automation, as this will enhance productivity, energy efficiency, and safety for our customers.