Part of the bioeconomy, Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions, and paper globally. Stora Enso’s paper division provides best-in-class paper solutions for print media and office use. The wide selection covers papers made from virgin wood and recycled fibers. The main customer groups include publishers, retailers, printing houses, merchants, converters, and office suppliers.
Stora Enso is interested in finding digital solutions that would improve the current ways of delivering technical customer services remotely.
We look for new ideas to make the remote technical customer services easily available and more collaborative externally and internally. It’s important for us to be able to deliver technical know-how to different converters and end customer segments without having the service team nearby. We want to serve customers instantly by leveraging the technical customer service team’s full know-how, even if the customer and the team collaborate remotely. Our customers should be able to be close to the service team without being present.