Opportunity

Part of the bioeconomy, Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper globally. Stora Enso’s Paper division provides best-in-class paper solutions for print media and office use. The wide selection covers papers made from virgin wood and recycled fibres. Our main customer groups include publishers, retailers, printing houses, merchants, converters, and office suppliers. 

Stora Enso is interested in finding digital solutions that would improve the current ways of delivering technical customer services remotely. 

Theme Description

We look for new ideas to make remote technical customer services easily available and more collaborative externally and internally. It’s important for us to be able to deliver technical “know-how” to different converters and end customer segments without having the service team nearby. We want to serve customers instantly by leveraging the technical customer service team’s full “know-how”, even if the customer and the team collaborate remotely. Our customers should be able to feel the closeness of the service team without being nearby.

Opportunity Overview

The amount of paper qualities is increasingly moving away from certain standards to more specialties to allow differentiation of the final print product from its competition. 

In the future, product advisory services will be better utilizing customer specific data, history and experiences for finding best possible match for each printing need. Based on our expertise we want to help our customers in selecting their paper products. 

Do you have solutions for ensuring that customers cover their exact needs by utilizing our remote product advisory services?

Examples we're looking for

Product advisory

“Customers are able to choose right products easily for their printing needs”

Enable customers to obtain quick and easy product advice which surpasses the basic information like technical specification or existing web-based product finders.

In the future, product advisory services will automatically utilize customers specific data, history and experiences for tailoring best possible match for each printing need.  

Do you have solutions and ideas for building intelligent product advisory services for our customers?

New ways of getting advices

Do you have something totally new for helping our customers to choose the best products and services for their exact needs? 

Artificial intelligence based solutions could enable something new to help our customers and our teams to make better and faster decisions. 

Let us know your ideas!

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials, and wooden construction and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow.
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